Service promise
Service tenet: Sincerely cooperate with customers, be the most reliable friend of customers, your 100% satisfaction is our pursuit;
Service attitude: timely, professional and sincere;
Service objective: To provide users with the most advanced management technology in the world, strive for China to become the world's first powerful country, and contribute to the promotion of world informatization process
A force.
service network
Headquarters after-sales service set up a trunk line telephone, in which financial experts and senior technicians receive consultation from customers all over the country to answer their questions and solve their doubts.
The company's headquarters has also set up an online service, which can view information online, download patches and consult experts.
service content
Free quality assurance service is available within one year of purchasing Chilean Tong software products. In order to better serve you, for customers who have more than one year of free service period,
When we provide services, we should charge a reasonable fee according to the company's national unified standards. But if it's the software itself, we don't charge for it.
1. Question advisory services:
Mainly deal with: product defects; product operation problems; system problems; product function answers; customer needs and suggestions for product improvement.
2. Online Technology Forum:
Professional senior consultants communicate with customers on the internet, answer questions for customers, accept advice or customer suggestions on product services.
Here you can speak freely about your concerns without worrying about being as unclear as a phone call.
3. On-site technical services:
The technical service personnel of the company's headquarters and branches can provide on-site problem-solving services to customers. Receive customer's request, general
Response within 24 hours. Main treatment:
1) Problems that can not be solved by consulting services and remote contacts;
2) On-site implementation services;
3) On-site technical guidance;
4) On-site service provided by customers;
4. Customer return visit:
Headquarters and branches of the company use telephone and on-site visits to understand customer satisfaction with product problems or the results of a particular service.
This work is of a daily nature. The aim is to find out the problems in the work in a timely and targeted manner in order to better serve customers.
5. Customer Satisfaction Survey:
Unscheduled use of letters, on-site visits, online surveys, telephone and other forms to understand customer satisfaction with products and services in order to facilitate
Improve products and services.
6. Customer training:
There are two ways to provide training for customers: customers come to the company and train teachers to the customer's office. Training includes software operations, advanced applications, and
Training in system management, management theory, database, etc.
7. Organize software application exchange activities:
Regularly organize technical exchanges among users and between users and software developers.
After-sale service
I. Perennial Free Services
1. Customer return visit
2. Advisory services (excluding expert advisory services)
3. Software Error Update
4. Online Technology Forum
2. Free service within one year
1. On-site guidance for software initialization
2. Failure to access the system due to changes in software operating environment and supporting software
3. Troubleshooting (non-viral and user-induced factors)
4. Upgrade of the same version (software modification to enhance software usability, improve software performance, etc.)
5. System Maintenance in Software Operation